in the Utility Industry Audit Utility Bills, find moneys
that were over charged, we can go back up to 3 years in
the past to recover over charges from the local utility
company. The utility company will issue a check or refund
30-45 days after auditing the electricity, gas, water,
phone, Internet, sewage and data.
- Our auditing team has over 30 years of combined experience
performing audits. They have performed audits in 48 states,
as well as in Mexico and Canada, and within virtually
every type of industry. All audits are performed by an
experienced auditing team- we do not use software programs
to target the low hanging fruit in order to cut costs
and hedge risk. Our audits are quality driven in order
to provide maximum refunds.
strive to build strong client relationships; our reputation
and customer satisfaction is our top priority. Our mission
is to obtain refunds for any and all errors and billing
discrepancies, while eliminating any unnecessary charges
to ensure our client's utility invoices will be 100% accurate
ability to produce effective, direct, and valid documentation
on our findings has created a level of professionalism
viewed by the utility commissions across the nation. As
a result, we have obtained 100% of the proposed refunds,
future credits, and savings from suppliers and providers
without the need of legal action or client involvement
beyond normal means. Our known level of professionalism
has created a faster response from the suppliers and providers
which leads to superior customer satisfaction
Client Services - Whether a client has one location
or several nationwide we have experience working with
clients from every type of industry and geographical location.
Utilities Refund works with clients on a national basis
in myriad of industries. Our clientele includes, but is
not limited to, manufacturing plants, restaurant chains,
hotels, cold storage facilities, office complexes, municipalities,
educational facilities, sport stadiums, and banks. A Power
Company will not impede on any service that the affiliate
is currently servicing or intends to service the client
Refund will however, "obtain the money owed to your
client, as well as, identify the monthly reoccurring charges
they do not need to owe." We do so by reviewing the
following areas of the bill:
Gas & Electric - Tariff analysis, equipment charges,
removal and correction of meter errors, demand errors,
rate structures, and unnecessary minimum charges
* Telecommunications - Audit of all local, long distance,
wireless, data, and Internet charges, evaluation of the
cost effectiveness of line charges, usage charges, and
* Water - Accurate meter reads, sewer charges, rate schedules,
and hazardous surcharge evaluation.
- A Power Company permits affiliates the right to distribute
our telecom/utility auditing service. Affiliates will
be able to incorporate auditing services within their
current line of offerings without incurring any financial
risk or capital investment. We will exclude any services
the affiliate is already providing the client from the
audit upon the affiliate's request. Our team of auditors
and professionals will provide audits to the affiliate
in order to:
Satisfy their client's utility bill verification needs
* Strengthen the current and future client relationships
* Add a new stream of revenue to their business model
* Differentiate themselves from the competition
* Add a value added service without adding financial risk,
overhead, investments, or any additional costs, a true
turnkey service offering
Affiliate Project Mission and Goal - The goal is
to strengthen customer relationships for the affiliate
and add an additional revenue
stream to your organization.
will an audit strengthen client relationships?
Auditors work with the client to obtain refunds and true
cost savings from their suppliers and providers. By working
on the same common goal as the client, there becomes an
added level of trust.
* The value added from a utility/telecom audit illustrates
to the client that your organization is putting forth
a more conscious effort in finding areas where they can
* Compensation structure forces auditors to be focused
purely on lowering costs, eliminating errors, and assuring
the maximum efficiency within the utility/telecom added
* Clients will view affiliate as an outside auditing department
similar to an outside marketing dept., CPA's, and other
outsourced services. The affiliate will better understand
the client's needs and be able to service them in a variety
of areas, in comparison to being viewed as a supplier
who comes around once a year.
Benefits for Affiliate's Client
* Provide a purely contingency based service that adds
true and uncontested savings directly to their bottom
* Audits are performed without the involvement of the
client's staff, thereby allowing employees to focus their
time on their core responsibility within the organization.
* Educating the firm's staff on available cost savings
and areas prone to errors.
* Monthly bill monitoring for one year after contract,
then on a month-month basis thereafter. There is no extra
charge for this, monthly monitoring is to assure errors
have been removed and that future cost savings will be
immediately taken advantage of.
adding Utility refund audits to a current service line,
the added value will increase consumer loyalty and strengthen
client relationships. Invoice audits are presented to
the customer through the same means of any outsourced
services, such as a CPA verifying financial information.
As a result, an increase in the level of trust leads to
the strengthening of the relationship.
of Incorporating Audits - Obtain
competitive advantage- As more states deregulate energy,
there will be an increase in energy brokers/aggregators.
There is an average of 90 licensed energy brokers/aggregators
in each deregulated state. In order to better service
your clients and gain a competitive advantage, affiliates
can offer audits as a quality service that will help differentiate
your business and help get you in the door faster.
Management - Auditor takes financial risk with each
audit. There is a 20-30% chance that we will not find
any refunds or monthly reductions within the client's
utility invoices. We take full responsibility of paying
the auditing team and incur any other costs or fees associated
with the audit.
On Core Activities - In rapid growth periods, the
back-office operations of a company will expand. This
expansion may start to consume resources (human and financial)
at the expense of the core activities that have made your
company successful. Outsourcing these auditing activities
will allow the affiliate to refocus on those business
activities that are important without sacrificing quality
or service in the administrative functions. The affiliate
program is designed to be a turn-key operation to allow
the affiliate to immediately sell, service, and profit
from utility/telecom audits without any risk, additional
overhead, or investment.
the Service - Affiliates
can add the service in a variety of ways:
* Incorporate the service into the initial sales pitch
* Make the service a part of a current client process
* Advertise the service within marketing materials or
current streams of media
How to incorporate audits in your current energy service
offerings - There are three potential ways to generate
cost savings within a utility bill:
Your Cost Per Unit
- Switch energy Suppliers (Pay less for what you use)
Reduce Your Demand - Install energy saving/reduction
products such as retrofit lighting, energy capacitors,
etc. (Reduce how much you need to consume).
& Remove Error Charges - Directly add to your
bottom-line by obtaining a refund on past overcharges,
errors, and billing discrepancies. Remove unecessary reoccurring
monthly charges and consolidate supplier services (Utility
- Affiliates will be provided with marketing material
to help educate prospects on our auditing service. Auditors
are willing to meet face to face or speak over a conference
call with the client to provide them with sample client
reports, a proposal, and to answer questions. The affiliate
may refer the client through the following means:
Refer contact information from a current customer or lead
to A Power Company after mentioning our service to the
prospect. The auditors will then arrange an appointment
to meet the client and perform the sale, as well as obtain
any necessary information.
Affiliate can schedule an appointment or conference call
with the client and an auditor will perform the sale,
as well as, obtain any necessary information. (Sample
call scripts are available in backoffice)
to Get Started
- A Utility refund representative will perform the sale
on behalf of the referring partner and/or accompany them
in a client meeting. The goal of the meeting is to provide
the client with information, answer any questions, and
present the agreement. Once an agreement has been made
with the client and its team will complete the audit process
auditing model is designed so that a referring partner
can immediately incorporate utility/telecom auditing into
their service offerings. The referring partner can focus
on referring clients and not get tangled up in any of
the backend work. Staff and auditing team is equipped
to handle any speed at which the referring partner can
refer clients. As a result, there are no limits on how
much, or fast, a referring partner can profit from adding
the service to their model!
Potential Prospects - It is no more difficult to
sign a client who spends $1,000,000 annually on its telecommunications
and utility services than it is to sign one who spends
$50,000 per year. In fact, it is likely easier because
the bigger the expense, the more likely a company is to
be interested in verifying the accuracy of the invoices.
The best utility audit prospects would be those that have
multiple shifts such as restaurants, hotels, grocery stores,
mini marts, hospitals, manufacturers, etc. Any type of
organization is a prospect for a telecom audit; although
those whose services have been with the same carrier for
a long time will be the best candidates.
ask that a single client have a minimum of $100,000 in
utility/telecom expenses a year. If a client has multiple
locations, combine the locations to estimate their usage.
During the initial meeting with the client we will verify
if they spend enough annually to have an audit performed.
Affiliate Process - When the affiliate contacts
a prospect or current client, it is best to not discuss
our 50% rate during this process. If a client asks what
our percent/rate is, our reps will explain to the client
that we would prefer to sit down with the client in order
to further assess their situation before quoting rates.
The goal is to schedule a time to meet with the person
in charge of controlling costs, typically the CFO or controller,
and present the full presentation.
the meeting an Utility Refund representative will answer
questions and present an audit proposal to the client.
If the client is ready to move forward, the one page contract
will be presented, as well as, a welcome kit. In the welcome
kit, the client may exclude any billing issues they are
currently working on.
Refund Auditors will then complete the following:
* Obtain bill copies. They can be obtained during the
meeting or another time can be scheduled to pick them
up. The bills can be obtained from the supplier, however
many suppliers have restrictions on how many months they
will provide. Typically, we ask for up to 36 months, however,
we can obtain most information from the supplier.
* Letter of authorizations will be sent to the client
to be signed so we can communicate with the supplier.
* The audit will take approximately 6-8 weeks to complete.
* The client will be updated during the audit of our progress
* The client will be presented with a summary report at
the end of the audit. We will need written approval from
the client to implement any of our recommendations.
* We will send a summary report of the findings to the
referring partner for their record.
* We will invoice the client once the supplier sends any
refunds. The client will be invoiced on a monthly basis
for any future credits/savings based on the term of the
* We will compensate to the referring partner within 15
days from when A Power Company receives the client's payment.
* We will monitor the client's bills for one year through
an online portal and on a month to month basis thereafter
to ensure all recommendations have been implemented.
Affiliate Compensation - Compensation will be paid
to the referring partner when A Power Company receives
payment from the client as followed:
- Refunds are obtained in lump sums. The affiliate will
be compensated a percentage of the refunds received by
A Power Company
Reductions- Utility Refund Auditors will invoice the client
on a monthly basis for the contracted term and will compensate
the referring partner a percentage of the monthly reduction
received by A Power Company.
Utility Refund Auditors invoices the client at approximately
the same time as their current utility billing cycle,
therefore, the client is only invoiced after they received
the refund and/or monthly reduction.
Commission Total Utility Refund $100,000.
A Power Company $25,000.
FREQUENTLY ASKED QUESTIONS
do we need a Utility and Telecom audit?
Our experience shows that in approximately 80% of our
audits we identify errors and/or overcharges. They are
insidious in nature in that even if the amount is small,
it will likely continue for years to come. Many or most
errors and overcharges are either refundable or are subject
to a 36-48 month statute of limitations. Errors found
beyond the statute of limitation can not be recovered;
therefore, every month that passes is another month of
potential refunds lost.
How much can we expect you to find?
Frankly, we have no way of knowing. Typically the results
are anywhere from 0% to 5%, 10% or more. Keep in mind
that about 20% of the time we verify that your billings
are correct and cost efficient. This is the best news
we can bring to you. Our mission is to verify the accuracy
of utility and telecom invoices as we serve the same function
as your outside financial firm who verifies the accuracy
of your financial statements.
How are you paid?
We are paid on a contingency basis, which means that if
we find nothing, we are paid nothing. We know that this
will occur in about 20% of our audits. This is a financial
risk which we assume, as our auditors must be paid for
their work, regardless of whether or not we have earned
a fee. We have designed our compensation and fee structure
so that, on the average, it is fair to our clients and
fair to us.
What is our involvement?
You will provide a copy of your invoices and a letter
of agency which authorizes us to correspond with your
service providers and to access your customer service
records. We will use these documents to verify the accuracy
of the invoices. Our audit work is done off site, in our
offices and does not involve your people. We will ask
for a point of contact within your organization which
is qualified to answer any questions which may arise during
the audit process.
What is the downside?
Of course as we see it, and as our many clients will attest,
there is no downside. We partner with our clients where
our interests are completely aligned with theirs, we do
the work, and we take the financial risk.